Tuesday, May 11, 2010

The Non-Response from B & B Works

Here's the non-response I got back from Bath & Body Works. You can read my original post HERE.

We appreciate you taking the time to write us to share your concerns. We are always reviewing our standards to improve as a company and we are grateful for your feedback.

We are committed to excellent customer service, and our top priority is to make sure that every one of our customers has a comfortable and enjoyable experience every time they visit one of our stores, view our website or receive our coupons. The pictures are intended to reflect product benefit by focusing on healthy, beautiful and glowing skin. We understand and respect the opinions of others about what may be judged as fashionable imagery. Bath and Body Works will continue to evaluate input from our customers and will take your comments into consideration.

We want to thank you again for contacting us and we regret any concerns that may have arisen regarding our image presentation. You are an important part of our business and we don't want to lose you as a valued, loyal customer. If we can do anything else for you, please reply to this email or call us at 1-800-395-1001.


Tami Henry

Tami Henry
Customer Relations Representative

There are more important things at stake than not getting to buy their pretty smelling lotion.

I'm not shopping there.



  1. Wow. What do you say to that "Politically Correct" response? BTW, did you write them back and tell them you're not shopping there and have friends who won't either? Just curious what kind of response that would elicit.

  2. I went on Saturday as I mentioned in my comment on your original post, and lo and behold, there it was splashed on the wall behind the cash registers. I could feel my face getting hot as I walked up to the register with my sale items...and then when my pastor's wife went after me she said she didn't even look up while she was in line.

    It's appalling, inexcusable, and pretty pathetic that they more or less wrote you off and justified that what they're doing is fine while "respecting the opinions of others"...blah blah BLAH.

  3. If I could take it down I would. The response was not good enough. They are not respecting the opinions of others. They seem to only care about getting your money for the things you buy. I wouldnt shop there if it were me.